We accept returns within 7 days, starting from the day your order was delivered.
Returned items must comply with our returns policy:
- Items must be returned unworn, undamaged and unused, with all tags attached and the original packaging included
- Footwear and accessories must be returned with the original branded boxes and dust bags, where provided, and placed inside a protective box when returned
- When trying on footwear, please do not mark the soles or damage the shoe box
- If an item has a Street Fetch security tag or brand tag attached, it must be returned with the tag in its original position
Once your return has been received and accepted by our brand or partner boutique, your refund will be processed to your original payment method, excluding any delivery costs. Refunds can take up to 7 days to show in your account, depending on your payment provider. If you’re eligible, we may be able to process your refund as Street Fetch credit if you prefer. Once processed, it will show in your Street Fetch account to use the next time you shop with us.
To track the return of your package, use the Waybill Number from the Waybill Doc included in your order. Or check the status of your return by going to Orders & Returns in your account. If you placed your order as a guest and want to track your return, enter your guest order details here